Shipping policy

Thank you for choosing jansnoea.store, operated by YWRATC LLC ("we," "us," or "our"). This Shipping Policy outlines the terms and conditions governing the delivery of your handbags, belts, hats, and other accessories purchased through our website. By placing an order, you agree to the terms below.
1. Shipping Destinations
We currently ship to all 50 states within the United States, including Alaska, Hawaii, and Washington, D.C. Unfortunately, we do not offer international shipping at this time, including to U.S. territories (e.g., Puerto Rico, Guam) or APO/FPO addresses.
2. Order Processing
Processing Time: Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are processed within 1–2 business days of payment confirmation. For customized or made-to-order items (e.g., personalized accessories), processing times may extend to 3–5 business days, as specified on the product page.
Order Verification: We reserve the right to verify orders for accuracy, including billing and shipping details, which may cause minor delays. If additional information is needed, our team will contact you via email (using the address provided at checkout) within 1 business day.
3. Shipping Methods, Costs & Delivery Times
3.1 Standard Shipping
Carriers: Fulfilled via USPS Priority Mail, UPS Ground, or FedEx Ground, depending on your location.
Delivery Window: 3–7 business days from the date of shipment (excludes processing time). Delivery times may vary based on distance from our fulfillment center and unforeseen delays (e.g., weather, carrier disruptions).
Cost: Calculated at checkout based on your shipping address and order weight. Orders totaling $75 or more (before taxes and discounts) qualify for free Standard Shipping. For orders under $75, Standard Shipping rates start at $6.99.
3.2 Expedited Shipping
Carriers: Fulfilled via UPS 2nd Day Air or FedEx 2Day, where available.
Delivery Window: 2–3 business days from the date of shipment (excludes processing time). Not available for all items—eligibility is noted on product pages.
Cost: Additional fees apply, calculated at checkout based on order weight and destination. Expedited shipping does not qualify for free shipping promotions.
4. Order Tracking
Once your order ships, we will send a confirmation email with a tracking number and a link to monitor your package’s status via the carrier’s website. Tracking information may take 24–48 hours to update after shipment. If you do not receive tracking details within 3 business days of placing your order, please contact us at aboutus@jansnoea.store or +1 562-574-4009.
5. Address Changes & Corrections
Before Shipment: If you need to update your shipping address, contact us immediately at aboutus@jansnoea.store or +1 562-574-4009. We will attempt to modify the address if the order has not yet been processed for shipment.
After Shipment: Once a package is in transit, we cannot alter the shipping address. If the package is delivered to an incorrect address due to customer error, we are not responsible for replacing or refunding the order.
6. Undeliverable, Lost, or Damaged Packages
Undeliverable Packages: If a package is returned to us as undeliverable (e.g., invalid address, recipient unavailability, refused delivery), we will notify you via email within 2 business days of receipt. You may choose to:
Have the order reshipped (additional shipping fees will apply); or
Request a refund (excluding original shipping costs and restocking fees for opened items).
Unclaimed packages will be processed for refund or disposal after 14 days of notification.
Lost Packages: If tracking shows a package as "delivered" but you have not received it, contact the carrier first to file a claim. If the carrier confirms the package is lost, notify us within 10 business days of the expected delivery date, and we will arrange a replacement or refund (proof of non-receipt may be required).
Damaged Packages: Inspect your package upon delivery. If items are damaged, retain the original packaging and contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement, repair, or refund at our discretion.
7. Force Majeure
We shall not be liable for shipping delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, carrier service disruptions, labor strikes, or government regulations. In such cases, we will notify you of delays and work to resolve issues promptly.
8. Modifications to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting to jansnoea.store, with the "Last Updated" date revised. We encourage you to review this policy periodically.
9. Contact Us
For shipping-related questions, reach out to our customer support team:
Phone: +1 562-574-4009
Email: aboutus@jansnoea.store
Mailing Address: YWRATC LLC, 3190 S Vaughn Way, Ste 562, Aurora, CO 80014
Thank you for trusting jansnoea.store with your accessory needs. We strive to make your shipping experience as smooth and reliable as possible.